PEGASUS
AI Support. IT Reinvented. SMBs Supercharged
AI Support Agents Built for Small Business
Enterprise grade, small business priced
Pegasus delivers ready-to-use AI agents trained to handle the repetitive, time-consuming tasks that bog down your team — from customer support to client intake and reputation management.
Why AI Agents? Why Now?
SMBs waste thousands per year answering the same questions. That ends now.
Stop manually completing the mindless, brain cell killing, repetitive tasks
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AI agents are transforming how businesses communicate — but most solutions are built for the enterprise. Pegasus brings this power to small and medium businesses without the setup cost or complexity​
Our AI agents help you:
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Automate common tasks
Cut back on phone/email overload
Engage more clients — faster
Scale your support team, not your payroll
The benefits can no longer be ignored
How Pegasus AI Agents Work
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From setup to savings in under 15 minutes.
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1. Choose which agents your business needs
2. Add your logo, business info, and settings
3. Embed the widget or link it to your portal
4. Review performance via your Pegasus dashboard
No coding. No IT consultant. No long-term contract.
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Meet Your AI Agent Team
Customer Support Agent
Your always-on front desk. Answers FAQs instantly, handles routine service questions, and routes complex issues to your team. No more missed calls or overworked staff.
What it does:
Instantly answers FAQs (e.g., “What are your office hours?” “Where do I upload my W-2?”)
Resolves basic service questions (refund timelines, document requirements, etc.)
Collects client info and routes complex queries to the right human contactAvailable 24/7 - even on holidays​
Benefits:
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Cuts down on phone/email volume
Improves response time (instant vs. hours or days)
Increases client satisfaction and trust
Client Intake + Onboarding Agent
Turn messy onboarding into a streamlined experience. Gathers client info and documents and gets them ready for service. Sends smart reminders and intake checklists automatically.
What it does:
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Guides new clients through onboarding steps (e.g., what documents to submit, deadlines)
Collects answers to intake forms (“What was your income last year?” etc.)
Sends automatic reminders if clients haven’t completed steps
Offers to schedule consultations if needed
Benefits:
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Streamlines onboarding with no staff time required
Reduces errors from incomplete paperwork
Improves conversion rate from inquiry → paying client
Reputation Management Agent
More 5-star reviews, less effort. Asks satisfied clients to leave reviews. Escalates unhappy ones to you privately before damage is done. Protect and grow your online reputation.
What it does:
After a service is complete, it asks the client for feedback
If feedback is positive, it guides them to leave a Google/Yelp review
If negative, it escalates to your team for direct follow-up
Benefits:
Increases 5-star reviews automatically
Helps you spot unhappy clients before they go public
Strengthens online presence, SEO, and credibility
Outbound Marketing Agent
Bring back past clients and cold leads. Sends follow-ups, reminders, and promotions via email or SMS — all automated. Keeps your calendar full and your brand top-of-mind.
What it does:
Sends outbound emails or text messages to past clients or leads
Promotes services (e.g., “Tax season is coming — book early”)
Segments audiences: loyal clients, inactive ones, new leads
Tracks opens, responses, and interest level
Benefits:
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Keeps your firm top of mind with zero manual work
Re-engages cold leads
Fills your calendar early in the season
Client Retention Agent
Don’t lose clients to silence. Checks in with inactive customers, asks for feedback, offers booking links or discounts, and alerts you if engagement drops.
What it does:
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Reaches out to clients who haven’t booked in a while
Sends check-ins: “How was your experience?” or “Ready to plan Q3?”
Can offer promotions or booking links
Flags unresponsive clients for human follow-up
Benefits:
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Reduces churn by maintaining proactive contact
Drives repeat business automatically
Makes small firms feel bigger and more attentive
Escalation Agent
Smart enough to hand off to a human. When the AI isn’t confident, it passes the chat to your team — with context already captured. Boosts trust and service quality.
Smart enough to know when to pass it off
What it does:
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Recognizes questions it can’t answer confidently
Offers to connect the user to a human (live or via message)
Collects all relevant info so your team doesn’t start from scratch
Logs everything to your portal or CRM
Benefits:
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Gives clients a safety net
Increases trust in the AI
Saves your team time by pre-qualifying escalations
VISION
It starts with the Vision
We help leadership
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define
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develop
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communicate ​